FAQ

🛍️ 1. How do I place an order?

Simply browse our products, click “Add to Cart”, and proceed to Checkout.

Fill in your shipping details, select your payment option (Cash on Delivery or other methods), and confirm your order. You’ll receive a confirmation message once your order is placed.

💳 2. Do you offer Cash on Delivery (COD)?

✅ Yes! We offer Cash on Delivery nationwide so you can shop worry-free.

You can pay directly to the courier when your package arrives.

🚚 3. How long does shipping take?

• Metro Manila: 2–4 business days
  
• Luzon: 3–6 business days
  
• Visayas & Mindanao: 5–9 business days
  
  (Delivery times may vary depending on weather or courier delays.)
  

📦 4. How can I track my order?

Once your order is shipped, we’ll send you a tracking number via email or SMS.

You can use it to check your package status on the courier’s tracking page.

🎁 5. Do you offer free shipping?

Yes! We offer Free Shipping on all orders — no minimum purchase required. ✨

🔁 6. What is your return and refund policy?

We only accept returns for damaged or incorrect items.

To qualify for a refund or replacement:

• You must provide an unedited unboxing video from the moment the parcel is opened.
  
• The request must be submitted within 24 hours of receiving the item.
  

Without a valid unboxing video, we cannot process refunds or exchanges.

(Read our full Return & Refund Policy for more details.)

🧸 7. What if my item is defective or missing a product?

We sincerely apologize if that happens! Please contact us immediately via Facebook page (Skyline Trading Company) or email with your order details and unboxing video, and we’ll resolve it right away.

🕓 8. Can I cancel my order?

Orders can only be canceled before shipment. Once your item is dispatched, cancellation is no longer possible.

To request cancellation, message us ASAP with your order number.

✨ 9. Are your items authentic and good quality?

Yes! All products are carefully quality-checked before shipping.

We offer high-quality merchandise.

💬 10. How can I contact customer support?

You can reach us via:

📩 Email: luxsupplierph@gmail.com

💬 Facebook Page: Skyline Trading Company

We typically respond within 24 hours.